Privacy policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products. By using our website, you consent to the practices described in this policy.
1. Information We Collect
When you place an order or contact us through the website, we collect personal details including your name, email address, phone number, billing and shipping addresses, and payment details. We may also collect information about your browsing activity on our site, such as page views and products you have shown interest in.
2. How We Use Your Information
Your personal information is used to process and fulfill your orders, provide customer service, and send you relevant updates and marketing information. If you opt into our marketing communications, we may send promotional emails about new products or sales. You can choose to unsubscribe from these communications at any time.
3. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We use secure payment gateways to process transactions and ensure your data is encrypted during transmission. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
4. Sharing Your Information
We do not sell, rent, or share your personal data with third parties, except to fulfill your order (such as sharing information with shipping providers). We may also share your data with trusted partners who assist us in operating the business, such as for marketing or customer service purposes. These partners are bound by confidentiality agreements to protect your data.
5. Cookies
Our website uses cookies to improve user experience, track website performance, and provide personalised content. Cookies are small text files stored on your device. You can disable cookies through your browser settings, but please note that this may affect your experience on our site.
6. Your Rights
You have the right to access, correct, or delete your personal information at any time. If you wish to exercise any of these rights or have concerns about how your data is being handled, please contact us at info@oralua.com.au. We will respond promptly to such requests.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our website after these updates, you agree to the revised policy.
